This privacy notice explains how Sweet Haven Bakery processes personal data through its website and related customer interactions in South Africa. It applies to contact, order, collection, delivery, and technical website use.
We use personal data to respond to enquiries, confirm orders, manage collection or delivery preferences, review allergen information you provide, maintain website security, and support technical delivery of the site. Data may also be used to keep records needed for administration and legal compliance.
We may share personal data with service providers that support website hosting, technical delivery, security, and message handling. Any such recipient is expected to use the data only for the relevant service and to apply appropriate confidentiality and security measures.
We may disclose personal data where required by law, court order, or a lawful request from a competent authority. Disclosure may also occur where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and business records.
We may process name, email address, phone number if provided, inquiry messages, order specifications, event date or collection preferences, and allergen information voluntarily supplied by you. We also process limited technical data such as server request metadata and browser or device information when you use the website.
Data is collected when you submit a contact form, place or discuss an order, make a collection or delivery arrangement, or communicate by email or phone. Technical data is generated automatically through your browser and device interactions with the site.
Essential cookies support basic website operation, security, and technical delivery. Preference cookies remember privacy choices. We do not confirm the use of analytics or marketing cookies on the basis of the current facts.
We use essential cookies for site operation and cookies that remember privacy preferences. Where browser settings permit, you may block or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer justified. You may also object to processing in circumstances recognised by law or ask for clarification about how your data is used.
To protect privacy and security, we may ask for reasonable verification before acting on a request. We will assess each request in line with applicable South African privacy requirements and respond within a reasonable period.
We keep personal data only for as long as it is needed for enquiry handling, order administration, website security, operational records, or legal compliance. When data is no longer required, it is deleted, anonymised, or otherwise handled in a lawful manner consistent with our records practices.
If this policy is updated, the revised version will apply from the stated effective date. Material changes may be communicated through the website or by another reasonable channel linked to the affected interaction.
